Help Center

The best eSIM for traveling combines a good local network, clear pricing, and real help when issues arise. voilà eSIM brings all three together: excellent value with plans starting from $0.90, an easy-to-install eSIM with a user-friendly app, and human customer support, 24/7. Travelers give it 4.8/5 on Trustpilot.

You can purchase an eSIM online, on our website, or in the voilà eSIM app: choose your destination and then the plan suited to your stay (from 1 to 50 GB), and pay in just a few clicks. The eSIM is available immediately: you can install it before departure, and it activates automatically upon your arrival.

From the voilà eSIM app, installation is done in 1 click. For a purchase on the website, scan the QR code received by email: Settings > Cellular Data > Add eSIM Plan on iPhone, or Network or Connections menu on Android. It is best to install it before departure, via Wi-Fi.

voilà eSIM offers data plans from 1 to 50 GB, by country, by region (Europe, Asia, Africa…) or by city. Prices start at $0.90 depending on the destination. No commitment: you only purchase the data you need for your stay.

The eSIM connects you as soon as you land, without a shop or a card to insert. You keep your regular SIM card for calls and SMS, you avoid roaming charges, and you can share your connection with your loved ones.

Install a data eSIM for your destination and disable data roaming on your primary line. Internet will then run through the eSIM, at the price of the prepaid plan, without any surprise bills upon your return.

voilà eSIM covers more than 200 destinations: countries (Japan, Thailand, United States, Morocco…), regions (Europe, Southeast Asia, Balkans, Africa…) and major tourist cities (Bali, Bangkok, Marrakech…). The complete list is on the All destinations page.

With 1 GB, you can use Google Maps, WhatsApp, iMessage, check your emails, browse the web, and use your travel apps. This generally corresponds to 1 to 2 days of moderate use while traveling.

No. This is an eSIM dedicated to mobile data only. You keep your usual number for calls and texts via your physical or main SIM card.

Yes. Your physical SIM card remains active. You can continue to receive calls and texts while using the eSIM. That covers internet abroad.

Yes. Connection sharing is permitted. You can use your voilà eSIM as a Wi-Fi hotspot to connect another phone, tablet, or computer.

Yes, you can install the eSIM in advance. It will activate automatically once you arrive at your destination, without using any data before your trip.

You can buy your voilà eSIM directly from our mobile app or on our website. No need to visit a store: everything is done online, from anywhere and at any time.

No. The voilà eSIM comes with an included data plan. You choose the amount of data (from 1 to 50 GB) suited to your trip. There's no commitment: you only pay for what you need for your stay.

An eSIM (embedded SIM) is a digital SIM card built into your phone. Unlike a physical SIM card, it's installed by scanning a simple QR code. It allows you to connect to the Internet abroad without roaming charges, while keeping your main SIM card for calls and texts.

Most recent smartphones are eSIM compatible, including iPhone XS and later, Samsung Galaxy S20+, and Google Pixel 3 and newer. You can check your device's compatibility on our dedicated page.

Yes. Your phone can handle both simultaneously thanks to dual SIM mode. Use your physical SIM card for calls and texts, and the voilà eSIM for Internet connection abroad.

Don't worry! You can find your QR code at any time in the voilà app or in your order confirmation email. If you encounter any issues, our customer support team is available to help.

Yes, when 5G network is available at your destination, your voilà eSIM can connect to it automatically. Connection speed depends on local network coverage and your device's compatibility.

voilà eSIM plans start from as little as $0.90 depending on the destination and the amount of data chosen. Prices vary based on the country and data volume (1 GB to 50 GB). Check our destinations to see the exact rates.